🌏 Far East Collections
Shipping Policy
Far East Collections ships from Australia to collectors, galleries, and institutions worldwide. Every piece in our collection is handled with the same care and respect given to museum objects. Many of our statues and artifacts are one‑of‑a‑kind, historically significant, or unusually heavy; our shipping process reflects this.
1. Packaging & Crating
Small to Medium Items – Smaller works are wrapped in archival‑safe materials and packed in double‑walled cartons with internal cushioning.
Large, Heavy, or Fragile Statues – Many of our Buddha statues require custom wooden crating. Crates are built to international freight standards and include:
Internal foam bracing
Vibration‑reducing padding
Corner protection
Moisture‑resistant lining
Crating fees vary depending on size and weight; a quote is provided before checkout.
2. Shipping Methods
We offer the following services:
Domestic (Australia)
Australia Post (for smaller items under weight and dimension limits)
TNT / FedEx / Interparcel Australia
Specialist art couriers (on request)
International
DHL Express / FedEx International
Air freight for oversized crates
Sea freight for very large sculptures (on request)
Transit times vary by destination and method.
3. Shipping Costs
Shipping is calculated individually for each piece based on:
Weight
Dimensions
Crating requirements
Destination country
Courier rates
You will receive a confirmed shipping quote before payment is processed. We never mark up shipping costs.
4. Insurance
All shipments can be fully insured for the purchase value of the item.
Insurance is strongly recommended for rare or irreplaceable pieces.
If you decline insurance, Far East Collections cannot be held responsible for loss or damage in transit.
5. Customs, Duties & Import Regulations
International buyers are responsible for:
Customs duties
VAT / GST
Import permits (if required)
Local clearance fees
We provide all necessary export documentation, including:
Provenance statement (if applicable)
Material declarations (e.g., wood, metal, stone)
We do not falsify customs values.
6. Handling Time
Most orders ship within:
2–4 business days for small items
5–10 business days for large statues requiring custom crating
If additional time is needed for conservation checks or documentation, we will notify you.
7. Tracking & Communication
Once shipped, you will receive:
Tracking number
Courier details
Estimated delivery window
Crate handling instructions (for large pieces)
We monitor all shipments until they reach their destination.
8. Delivery of Crated Items
Crated shipments are delivered kerbside unless otherwise arranged.
White‑glove delivery, installation assistance, or uncrating services can be arranged at additional cost.
9. Damages & Claims
If your item arrives damaged:
Photograph the crate, packaging, and item immediately
Keep all packing materials
Contact us within 48 hours
We will assist with the insurance claim process.
10. Questions or Special Requirements
Collectors often have specific needs regarding handling, conservation, or documentation.
We welcome enquiries and happy to tailor shipping arrangements to suit individual needs.